Paul‘s Flight Report
Air China, Flight CA932
FRA - PEK / Boeing 747-8
Flight Time: 8hrs 46minutes
Business Class

 

General Impression: 🐑🐑🐑🐑🐑

 

Before the Flight :
Check-in Process: In Transit
Transit Counter: 🐑🐑🐑🐑🐑
Lounge: 🐑 LH Lounge
Information: 🐑🐑🐑
Boarding @ Gate: 🐑🐑
Staff @ these points: 🐑🐑🐑🌿
Boarding in Cabin: 🐑🐑🐑🐑🐑
Welcome Drinks: 🐑🐑🐑🐑
Punctuality:  🐑🐑🐑, 10min delay

 

During the Flight :
Food presentation: 🐑🐑🐑🐑🐑
Food quality: 🐑🐑🐑🐑
Drinks: 🐑🐑🐑🐑🌿
Service Procedure: 🐑🐑🐑🐑🐑
Amenity Kit: 🐑🐑🐑
Entertainment System: 🐑🐑🐑🐑
Seat Quality: 🐑🐑🐑🌿
Legroom: 🐑🐑🐑🐑
Lavatories: 🐑🐑🐑🐑🐑
Cleanliness: 🐑🐑🐑🐑🌿
General Atmosphere: 🐑🐑🐑🌿
Announcement Pilots: 🐑🐑🐑
Announcement Cabin: 🐑🐑🐑🐑
Cabin Crew: 🐑🐑🐑🐑🐑🥂🍾🎊

 

After the Flight :
De-Boarding: 🐑🐑🐑🐑
Baggage Delivery: in Transit

 

—-
🐑 = bad, a lot of work needs to be done
🐑🐑 =not good, you will be busy with corrections
🐑🐑🐑 = good & normal, nothing special
🐑🐑🐑🐑 = high level, but the icing on the cake is missing
🐑🐑🐑🐑🐑 = topnotch, leave me here!
🌿= Half a Point/sheep
—-

 

On the Ground:
As the staff in Zurich was not able to print out our boarding passes for the onward flights we had to find a transit desk to get our boarding passes and to be able to access the lounge.

Unfortunately we found all Lufthansa Service Centers in Terminal B closed. Hurra die Service Wüste der Lufthansa lebt!!!!

 

Luckily the gate was attended rather early and the staff was helpful to provide us with the boarding passes. They were friendly and interacted with the customers.

 

The Lufthansa lounge we could use was a simple disaster. The lounge was rather dirty and filthy.
Choice of food was good but none of the drinks were refilled and almost everything was empty.

Boarding started super late and no announcement was done why or when they would start.
The additional Gate attendants who came for boarding were unfriendly and grumpy.

 

The crew was super present and friendly whilst boarding.
We were lucky to get 2 seats in the nose of the queen of the skies (aka Boeing 747). That cabin part is sooo spacious.

Welcome drinks (champagne, juice, water) and newspapers were distributed as well as the menu and wine list for dinner.
The seats were already equipped with amenity kits, slippers and headsets.

 

 

After take off, exactly 20 minutes in the air the fantastic cabin crew started with the service.
Warm nuts and a drink was served shortly followed by an amuse bouche.
For the main service a tray with salad and first course is served. Afterwards the hot dinner was served followed by fruits and then cheese and dessert.
Before landing in Beijing a hot breakfast was served.

The food was delicious and fresh.

 

Bathrooms were cleaned throughout the flight and always refilled.
The amenity kit is ok. It has the regular content. Unfortunately the eye mask is made out of plastic and you start sweating and getting wet under it in less than a minute.

 

The Cabin Crew on this flight was simply stunning, friendly and efficient. They were interacting with the customers and were smiling all the time.
They were super present in the cabin and went the extra mile. We were spoiled all the time and didn't expect such a high level service.
Thank you!

 

The inflight entertainment is ok. The system isn't the newest one anymore and Air China is not really showing current or actual blockbusters like other airlines do but you have enough choice of films to survive a longhaul flight.
No WiFi available.

 

All in all a great flight experience with Air China and looking forward to see if they are consistent with the next 3 flights with them.