Paul‘s Flight Report
Air India, Flight AI492
JAI - DEL / Airbus 321
Business Class

General Impression: 🐑🐑🐑🌿

Before the Flight :
Check-in Process: 🐑🐑🐑🌿
Lounge: 🐑🐑🐑
Information: 🐑
Boarding @ Gate: 3🐑, Screen off at Gate, no delay announcement, no priority boarding.
Staff @ these points: 🐑🐑🌿
Boarding in Cabin: 🐑🐑🐑
Welcome Drinks: 🐑🐑🐑🐑
Punctuality: 🐑🐑, 30min Delay

During the Flight :
Food presentation: 🐑🐑🐑
Food quality: 🐑🐑🐑
Drinks: 🐑🐑, no drinks served except coffee after the meal
Service Procedure: 🐑🐑, with AI everything seems to be on request by PAX only
Amenity Kit: N/A shorthaul
Entertainment System: 🐑 inexistent
Seat Quality: 🐑🐑🐑🐑
Legroom: 🐑🐑
Lavatories: 🐑🐑🐑
Cleanliness: 🐑🐑
General Atmosphere: 🐑🐑🐑
Announcement Pilots: 🐑🐑🐑🐑 first time out of 3 flights an announcement was made from the flight deck.
Announcement Cabin: 🐑 way to fast, not understandable in english
Cabin Crew: 🐑🐑🌿

After the Flight :
De-Boarding: 🐑🐑 By Bus
Baggage Delivery: 🐑 economy bags first

🐑 = a lot of work needs to be done
🐑🐑 =o.k, but you will be busy with corrections
🐑🐑🐑 = it’s good, nothing special
🐑🐑🐑🐑 = high level but the icing on the cake is missing
🐑🐑🐑🐑🐑 = leave me here!
🌿= Half a Point/Sheep

On the Ground:

Check-in was nice, friendly staff.
Gate was a desaster. Flight was not shown on screens. No boarding announcement was made, no delay announcement and there was no priority boarding. When asking the staff why no priority boarding the agent said in a rude tone that we could have come up ourselves!

Seat pockets were not cleaned from previous flight, old newspapers still in.

Inflight:3
The seats are comfortable. The carpet was rather filthy. There was a welcome drink prior departure.
After take off a snack was served.
There was no drink service in business class water on the tray and coffee.
Lavatory were ok.

Cabin Crew was not really motivated or doing anything extra. They were in the cabin once during service and for the rest of the flight hidden in the galley. There was no passion in what they do it was simply must job.

Announcements from the Cabin Crew could not been understood as way to fast.
Announcement from flight deck this time was good.

The electronic system in each seatback has been switched off and disabled. It is covered now with the seatcover.
Nevertheless the massive election box was left under the seat and takes half of the legroom

Again many many Star Alliance Standards not followed or even done.