Paul‘s Flight Report
Bangkok Airways, Flight PG924 & PG135
REP - BKK - USM / A320 & A319
Economy Class

 

General Impression PG924:
General Impression PG135:

 

Before the Flight :
Check-in Process:
Lounge REP:
Lounge BKK:
Information:
Boarding @ Gate REP:
Boarding @ Gate BKK:
Staff @ these points:
Boarding in Cabin:
Welcome Drinks: N/A, Economy
Punctuality REP: , 17min early
Punctuality BKK: , 9min early

 

During the Flight :
Food presentation:
Food quality:
Drinks:
Service Procedure:
Amenity Kit: N/A short haul
Entertainment System: Not available
Seat Quality:
Legroom:
Lavatories:
Cleanliness:
General Atmosphere:
Announcement Pilots:
Announcement Cabin:
Cabin Crew:

 

After the Flight :
De-Boarding:
Baggage Delivery:

 

—-
= bad, a lot of work needs to be done
=not good, you will be busy with corrections
= good & normal, nothing special
= high level, but the icing on the cake is missing
= topnotch, leave me here!
= Half a Point/sheep
—-

 

On the Ground:
The check-in in Siem Reap was friendly and very precise in procedures. We had one bag each to be checked. No waiting times at check-in.
No queues at the security check point.

 

Bangkok Airways offers all passengers Lounge entry into their own lounges.
The lounge in Siem Reap is almost brand new and beautiful. The staff was friendly and helpful.
The lounge in Bangkok was super overcrowded and no sitting space available. The choice of food and drinks is good.

 

Gate staff was friendly in Siem Reap whilst the staff in Bangkok was a disaster. Super unfriendly, stressed und grumpy.
At both airports the boarding started right on time. Priority boarding was conducted.

 

Inflight:
The seats are in a 3/3 seating configuration.
The legroom on the Airbus 320 & 319 is super low cost airline style. A regular caucasian has no chance to place his legs. More confusing was that on the ATR72 turbo prop was more legroom!!!
Legroom is not at all Boutique!

 

After take off on the Siem Reap flight a small cold breakfast was served on a tray which was almost unbelievable for a 50 minutes flight.
On the Koh Samui flight a hot meal was served, for a 55min flight! Unfortunately it was a super stinky fish and it tasted, let's say it nicely... Not eatable.
On these 2 flights the food was not good. Bangkok Airways would do better to decrease the amount of food but serve better quality instead. Quality comes before quantity.
As drinks only tea and coffee were served along with the water on the tray. No soft drinks or juice available on the Siem Reap flight.
On the Samui Flight there was the water bottle on the tray and orange cup service. Orange Juice was pure concentrate. Tea and Coffee followed.
The service itself was sooo hectic as the crew is basically running through the cabin and you get pity with them.

 

The cabin crew working the flight was nice and helpful on the Siem Reap sector.
The crew on the Koh Samui flight was nice but stressed and worked like robots. No interaction with the passengers. No smiles from none of the staff.

 

No inflight entertainment system.
No WiFi available.

 

All in all ok flights but not necessarily to repeat. If there is competition from other carrier's on the same route (Thai Airways, Thai Smile, NOK Scoot etc) I would choose the one with the better options.
Bangkok Airways on these 2 flights seemed more like a low coster.

 

For all my flight reports and reviews please visit:
www.paulthesheep.com

 

Notes:
- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.
- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.
-If you are interested in more details, please send me a private message and I will be happy to share.