Paul‘s Flight Report
Croatia Airlines, Flight OU461
ZRH - ZAG / Bombardier Dash 8-Q400
Business Class

General Impression: 🐑🐑

Before the Flight :
Check-in Process: N/A, mobile check-in
Lounge: 🐑🐑🐑 used the Swiss Business Lounge in Terminal D with my priority pass
Information: 🐑🐑🐑🐑
Boarding @ Gate: 🐑🐑🐑🐑
Staff @ these points: 🐑🐑🐑🌿
Boarding in Cabin: 🐑🐑🐑🐑
Welcome Drinks: N/A, no drinks but newspaper and refreshing towels
Punctuality: 🐑🐑🐑🐑 on time

During the Flight :
Food presentation: ,🐑 no service
Food quality: 🐑 no service
Drinks: 🐑 no service
Service Procedure: 🐑 no service
Amenity Kit: N/A shorthaul
Entertainment System: 🐑 no Entertainment system
Seat Quality: 🐑🐑🐑
Legroom: 🐑🐑🐑
Lavatories: 🐑🐑🐑
Cleanliness: 🐑🐑🐑
General Atmosphere: 🐑🐑🐑
Announcement Pilots: 🐑🐑🐑
Announcement Cabin: 🐑🐑🐑🐑
Cabin Crew: 🐑🐑🐑

After the Flight :
De-Boarding: 🐑🐑🐑
Baggage Delivery: N/A no bags checked

—-
🐑 = bad, a lot of work needs to be done
🐑🐑 =not good, you will be busy with corrections
🐑🐑🐑 = good & normal, nothing special
🐑🐑🐑🐑 = high level, but the icing on the cake is missing
🐑🐑🐑🐑🐑 = topnotch, leave me here!
🌿= Half a Point/sheep
—-

On the Ground:
I checked in with my mobile and travelled with hand luggage only.
No queues at the security check.

Gate staff was nice and boarding started on time.
As I travelled on a Dash 8 Q400 all bigger carry on bags were labeled at the gate to be stowed in the cargo compartment.

On board, once everyone was on, the cabin crew distributed newspapers and refreshing towels.

Inflight:
The seats are comfortable and ok. The seating configuration is a 2/2. Unfortunately Croatia Airlines sells both seats in Business Class. On my flight I had a row for myself so no space issues at all.
I love to fly on these turbo props as it gives you the feeling of real flying.

The pilots left the seatbelt sign on during the entire flight of 1hr 25minutes. It was not bumpy or turbulent at all. Yes maybe every 10-15 minutes you could feel the wind but bumpy or even turbulent is completely different.

The cabin crew used the seatbelt sign to not do any service on board. They were both sitting in the back galley, drinking and chatting.
No water or anything else was served. I do understand that in case of safety or turbulence they stop or don't do any service but definitely not in this case.
The crew was simply to lazy to do a service. This is a shame for all their colleagues.

No Inflight entertainment system.
No WiFi available.

It started actually really good with a friendly and attentive cabin crew during boarding but once in the air it became a tragedy.