Review ITA Airways ZRH - FCO Business Class

Paul‘s Flight Report for

ITA Airways / Member of Skyteam

Flight: AZ571

ZRH - FCO / Airbus A320

Flight Time: 1 hour 5 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process:

Security:

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

, 5min early

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery:

—-

= bad, a lot of work needs to be done

= not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

Spoiler: completely positively surprised from ITA Airways. If they continue like the service I had on my flight, they will be the best airline in the Lufthansa Group.

On the Ground:

I checked-in on my mobile via the ITA Airways App.

As I traveled only for one night, I had a small backpack as handluggage only and had nothing to check in.

Zurich Airport and the Kantonspolizei showed once more why Zurich Airport won best airport in Europe again.

There was no, I repeat no queue at the security check point and also staff was friendly.

I was through security in 2 minutes and headed to the Lounge.

We visited the Aspire lounge which is the contacted lounge in Zurich for ITA Airways.

The main Aspire Lounge was just newly renovated and refurbished so I decided to try it.

The new lounge interior is more modern and offers a lot more seating and with the new interior it also feels much bigger.

The F&B product was good. A small buffet with cold breakfast items as well as a little buffet with hot items were available.

The food was fresh and tasty and the staff was friendly and very present.

I arrived at the Gate 10 minutes prior the indicated boarding time.

The agent was already present at the gate and super friendly helping customers.

Boarding started a little after the indicated boarding time.

Announcement were made and they were clear and understandable.

Priority boarding was conducted according procedures.

At the aircraft door I was greeted by the responsible Cabin Attendant. She was super friendly and smiling. Chatting with passengers whilst boarding.

Once everyone was boarded, a welcome drink was distributed. It makes such a difference if you can choose your drinks from a tray instead of just finding a water bottle on the seat or one being handed out.

Inflight:

The seats are good in terms of comfort and legroom.

ITA Airways short haul Airbus A320 fleet is equipped with a regular European Business Class with a 3/3 seating configuration where the middle seats remain empty. Also here they offer again more attention to detail. The seat is not just empty, it offers a tray.

After take off, the crew started with the service.

Mamma Mia.... I hope that the Lufthansa Group is adapting their service to ITA standards and not vice versa.

On a flight of 1 hour and 5 minutes, ITA Airways offers a full size tray consisting of a hot lunch item (in my case a kind of pizza/focaccia) a fresh salad and a super delicious tiramisu cake. There was also some bread and butter on the trays.

The in charge flight attendant was asking several times for drinks and coffee.

The food was very delicious, freshly made and abounded for such a short flight.

The Cabin Crew was super welcoming and friendly. They interacted with the customers during service. You could see that they liked what they do.