Lufthansa FRA - Nairobi Review
Paul‘s Flight Report
Flight: LH590
FRA - NBO / Airbus A330-300
Flight Time: 7hr 45 minutes
Business Class
General Impression: 
with 
for cabin crew
Before the Flight :
Check-in Process: N/A, in transit
Security Control : N/A, in transit
Lounge:
Information:
Boarding @ Gate:
Staff @ these points:
Boarding in Cabin:
Welcome Drinks: bottle of water
bottle of water
Punctuality: 20min delay
20min delay
During the Flight :
Food presentation:
Food quality:
Drinks:
Service Procedure:
Amenity Kit:
Entertainment System:
Seat Quality:
Legroom:
Lavatories:
Cleanliness:
General Atmosphere:
Announcement Pilots:
Announcement Cabin:
Cabin Crew:
After the Flight :
De-Boarding:
Baggage Delivery:
—-
= bad, a lot of work needs to be done
= poor, you will be busy with corrections
= good & normal, nothing special
= high level, but the icing on the cake is missing
= topnotch, leave me here!
= Half a Point/sheep
—-
On the Ground:
As we were in transit in Frankfurt (coming from Switzerland is considered safe) no more a security check had to be done.
We arrived in Frankfurt at Terminal A and had to make our way to Terminal B. On the way you will pass the emigration counters as you are leaving the Schengen area.
Once in the terminal, we did proceed to the Business Class Lounge at the far end of terminal B next to the gate B24/B25.
This Business Class lounge is massive and much much better than the one on the other end of pier B. It looks newly renovated, is spacious and has lots of seating facilities. 75% of the lounge
are windows, which allow some views over the apron.
There was a COVID Pass check before entering the lounge as this is mandatory for all F&B outlets in Germany as soon as you offer seating facilities inside.
The selection of food and drinks is almost back to normal. Breakfast was offered consisting of cold cuts, scrumbled eggs, other hot dishes, fresh bread as well as fruits, Joghurt and other
small items.
The food was fresh and nice.
Also the bar and drink selection is back to normal.
We really liked to hang out in the lounge and enjoyed even a glass of rosé bubbles.
As our gate was right in front of the lounge we didn't had to walk far.
Boarding started exactly at the indicated time and priority boarding was conducted as per procedures.
As always gate agents in Frankfurt were not the friendliest but they were present and did their job.
At the aircraft door we were greeted heartly by a charming crew member.
The seats were already equipped with a fluffy pillow and a nice blanket. The headphones, as well as a bottle of water and the amenity kit were prepared and hidden in a compartment.
Another crew member came by and introduced herself as the responsible flight attendant for our section and handed out the menu cards.
We were impressed about the hearty welcome by the entire cabin crew. You could feel once more, that the crew can make a massive impact on the product and how you are perceiving it.
Unfortunately and what we really missed, is that there was no welcome drink after boarding.
Inflight:
The Lufthansa business class isn't the newest product on the market anymore. Never the less the seats are comfortable and offer some sort of privacy thanks to the reversed herringbone layout.
Lufthansa flies the Airbus A330-300 in three different configurations. Our aircraft had 48 seats in business class. The seats are configured in a 2/2/2 configuration and all seats are fully
lie flat. An old but solid product and okay if you travel as a couple or with friends. For alone traveling customers we would recommend to reserve the center seats as these have all aisle
access. As said, there is no privacy with these seats.
After take off the charming and lovely cabin crew started with the service.
First, they came along to take the orders for the first course as well as the main course.
The tray table was covered with a tablecloth and shortly an aperitif was served.
Then they brought a fullsize tray with the first course, main course and some bread and butter. They offered different drinks and we decided to taste some red wine.
Afterwards the crew offered cheese and dessert. With every course we were asked for additional drinks.
The flight attendants really took their time to chat and interact with the passengers.
The food was good and tasty but...
We missed a small salad or something fresh and we did not like that the hot meal was served on the tray with the entire rest.
This was exactly the same service we had on a 2 hour short haul flight by TAP.
Slowly but surely Lufthansa should go back to the old service and offer each course after each other.
The Cabin Crew on this flight amazed us most. All crew members working in Business class did an absolute amazing job and delivered a top notch service. They were charming, super friendly and
took the time to interact with the customers. They went the extra mile and you could feel that they were proud on what they did.
Also within the crew you could feel, that they acted as a team and worked hand in hand.
Bathrooms were checked throughout the flight and always refilled.
The amenity kit is OK and offers the regular. content. (socks, toothbrush, earplugs and some lipbalm and cream). The eye mask was missing and I don't know if this is on purpose because it is
a day flight or by intention. Let's see on the night flight back.
Lufthansa has picked up the reusable aspect of the amenity kits like Swiss does for decades. The amenity kit is actually a shopping bag which and comes in a collection of different city
prints.
The inflight entertainment is good and the screens are okay with a good size and resolution for business class. As we said, the product isn't the newest and the screens aren't touch screens. You have to operate the IFE with a cursor on the handheld device. The system reacts very fast and is super reliable.
The aircraft would have been equipped with wifi as well as a GSM connection.
As we prefer to enjoy the flight and service and appreciate the offline time we hardly never buy the access package.
Prices for wifi are okay. Lufthansa and it's provider are offering 3 different packages ranging from 7€ for a chat function only to 29€ for the big thing. But.... after a certain consumption
of data, speed is limited to 64kbps.
In between the two services, the crew never passed actively with drinks through the cabin. You had to go to the galley (what I did) so I could stretch my legs or push the call button.
Around 1,5 hours prior landing a second service was done.
A full size tray was handed out and you could choose between a cold or hot snack accompanied by a dessert and some bread. Drinks were offered actively with the meal and a top up was offered
when the crew cleared the trays.
Baggage delivery in Nairobi was simply top. It took us about 25minutes for immigration and all the health checks and when we got to the baggage belt, all priority bags were already turning. Super service from Lufthansa and Swissport Nairobi.
All in all a good flight with Lufthansa but still miles away from 5 star.
To be honest, we were really sceptical when we booked our flight and had zero expectations as Lufthansa and the entire Lufthansa Group pushed their cost cuttings and savings to the extreme.
On shorthaul there is no more difference to any low cost carrier in Economy and also the new business short haul service "taste of Heimat“ is a huge cost cutting thing.
And what bothers us most is the PR and communication of the Lufthansa Group. For example free food and drinks in Economy were removed for customers sadisfaction. That is why we were surprised
on this flight.
The biggest highlight for us was the super charming and hearty cabin crew. They did an excellent job and super customer service. Thank you for looking after us.
Inflight service should go back to pre-covid levels. What we experienced today was okay and acceptable during a pandemic. I guess Lufthansa has to work on the service as I simply can't
imagine that they could hold the Skytrax 5star rating with what they are currently offering.
Every other 4 star airline offers the same or even better service in business class.
We are looking forward to our return flight to see if they have a certain consistency in customer service.
Notes:
- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.
- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.
-If you are interested in more details, please send me a private message and I will be happy to share.