Paul‘s Flight Report
TAP Air Portugal, Flight TP938
OPO - GVA / Airbus A319
Business Class

General Impression: 🐑🐑🐑🌿

Before the Flight :
Check-in Process: N/A, mobile check-in
Lounge: 🐑🐑🐑, overcrowded and low quality
Information: 🐑
Boarding @ Gate: 🐑🐑🌿
Staff @ these points: 🐑
Boarding in Cabin: 🐑🐑🐑🌿
Welcome Drinks: 🐑 No welcome drink
Punctuality: 🐑, 1hr 25min delay

During the Flight :
Food presentation: 🐑🐑🐑🐑
Food quality: 🐑🐑🐑🐑
Drinks: 🐑🐑🐑🌿
Service Procedure: 🐑🐑🐑🌿
Amenity Kit: N/A shorthaul
Entertainment System: 🐑 no Entertainment system
Seat Quality: 🐑🐑🐑
Legroom: 🐑🐑🐑
Lavatories: 🐑🐑🐑
Cleanliness: 🐑🐑🐑🐑
General Atmosphere: 🐑🐑🐑
Announcement Pilots: 🐑🐑🐑
Announcement Cabin: 🐑🐑🐑🌿
Cabin Crew: 🐑🐑🐑🌿

After the Flight :
De-Boarding: 🐑🐑🐑🌿
Baggage Delivery: N/A no bags checked

—-
🐑 = bad, a lot of work needs to be done
🐑🐑 =not good, you will be busy with corrections
🐑🐑🐑 = good & normal, nothing special
🐑🐑🐑🐑 = high level, but the icing on the cake is missing
🐑🐑🐑🐑🐑 = topnotch, leave me here!
🌿= Half a Point/sheep
—-

On the Ground:
The flight had 1 1/2 hours delay and no information was given about the delay. No email, no message, nothing. Only once arriving at the airport the delay was put on the screen.

I checked in with my mobile and travelled with hand luggage only.
No queues at the security check with priority or fast lane.

The Lounge was overcrowded at the beginning but emptied quite fast.
I liked the balcony where you could sit and have a look in the terminal.
Choice of drinks was good but the quality of the food was really poor.

Gate staff was unfriendly and unmotivated.
No priority boarding was conducted not even a boarding speech. They just opened the tensa barriers and that was it.
Sort of help yourself.

The Crew was present in the cabin for boarding.

Inflight:
The seats are comfortable and ok. The seating configuration is a 3/3 with the famous European Business class which means the middle seat remains empty.

The cabin crew on this flight was really good good.They were laughing, smiling and interacting with the passengers. They had fun and liked what they dud.

The Service was really good. They serve a full size tray with cold cuts, fruits, dessert and drinks. Drinks were offered several time and even coffee was offered actively a second time.

The Aircraft has no Inflight entertainment system.
No WiFi available.

All in all, a not so good ground product and information system but a really good Inflight experience.
Knowing TAP from other flights I would recommend them for future travels.