Swiss Athens - Zurich Review

Before the Flight :

Check-in Process: N/A, mobile check-in

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks: N/A, Economy

Punctuality: , 9 minutes delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

WiFi: no WiFi

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: N/A no bags checked

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= bad, a lot of work needs to be done

=not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

We checked in with our mobiles and travelled with hand luggage only.

The Security Check Point was almost empty and no waiting times at all. Security agents super friendly and helpful.

Thanks to our Frequent Traveler Status with Swiss, we would have been able to use the Lufthansa Business Class Lounge. The lounge does not serve any food or drinks. So we decided not to go and have a sandwich and drinks at one of the outlets at the airport.

Lots of seating facilities at the gate and enough space to adhere to the distancing rule.

Gate staff was present and boarding started at the indicated time.

Agents were friendly and interacted with the passengers. Announcements were good. Priority boarding conducted and the rest of the cabin as per zone number.

Inflight:

The seats are comfortable and ok. The seating configuration is 2/3.

Leg room is really good on this Airbus 220.

The cabin crew on this flight in economy was friendly and did a nice job.

Announcements of the maitre de cabin /purser were way to fast and difficult to understand.

Announcements from the pilots were top.

As inflight service on this 2hr 30min flight a single drink service was performed.

No snack / sandwich / peanuts nada....

Dear @Swiss international airlines.

Your purser did an announcement that, to fight the spread of the Corona Virus, the service has been adapted.

So far I do understand that. But... You are simply lying.

Also the input to decrease the touch points does not count. Your flight attendants do a drink service with pouring bottles. They touch the cups, sanitizing napkins, bottles, sugar and milk, chocolates etc.

A packed snack would be no problem to be served. There are even more touch points in business as I do not think the trays are flying to their customers seat.

It would be much better if you would stop lying and simply call your move as what it is. Cost cutting /saving measures!

No inflight entertainment system. The map was shown on the small screens throughout the flight.

No WiFi available..

All in all, a bad economy product which is the worst we've seen but at least a pleasant crew.

If they aren't moving forward with their inflight service on board I would not recommend Swiss.

Simply choose the cheapest provider on that specific route.

Notes:

- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.

- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.

-If you are interested in more details, please send me a private message and I will be happy to share.