Swiss Berlin - Zurich Review

Paul‘s Flight Report

Swiss International Air Lines

Flight: LX967

BER - ZRH / Airbus A321

Flight Time: 1hour 10minutes

Business Class

General Impression:

Before the Flight :

Check-in Process:

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

bottle of water, refreshing towel

Punctuality:

56min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: no bags checked in

—-

= bad, a lot of work needs to be done

=not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

We checked in via mobile but were only given a check-in confirmation. We had to see the check-in counter to verify the COVID documents to re-enter Switzerland.

The agent working the business check-in counter was super friendly and efficient.

The airport has a centralized security screening with a priority lane. Unfortunately the only priority is the boarding pass scanning process as afterwards you are mixed again with economy.

The queues were not so long and it didn't took long to get through.

Security screening agents were friendly and helpful.

The Lufthansa Lounge at BER has the new Lounge design and is quite modern. I liked the industrial look. Lots of ceiling to floor windows to check what is going on at the apron. The location of the lounge is rather bad as it is located at the end of the terminal B. When your flight leaves from A it is a 10 minutes walk to reach the gate.

The lounge is still offering a very basic meal and snacks selection. Drinks are back to normal.

The whole gate organization and staff at the Gate was a pure disaster.

Agents super unfriendly and grumpy.

No crowd control at all.

Staff started boarding without boarding announcement. No priority boarding or boarding by indicated group on the boarding pass. After around 30 Pax the pre-recorded priority boarding announcement was made.

The boarding pass scanner gave a warning with every boarding pass scanned as "not correct zone" so the agent or pax had to rescan the boarding pass.

AeroGround Berlin GmbH this was one of the most chaotic gates and unfriendly staff.

On board, once we were on, the cabin crew was super welcoming and friendly. Flight Attendants were in the cabin and greeted the passengers and were helpful.

Water bottles and refreshing towels were handed out after boarding.

In addition not enough staff at the station in BER to load the aircraft which resu

Inflight:

The seats are comfortable and have great legroom. The Airbus A321 is configured with a 3/3 seating configuration where the middle seat remains empty. This is the normal European Business Class almost all carriers are offering.

After take off, a cold snack was served followed by drinks.

The food was super delicious and fresh and the quantity was definitely sufficient for a 1hour 10minutes flight.

The business class catering on Swiss is always a pleasure and a delight.

The Cabin Crew was amazing, charming and super friendly. Both cabin crew members delivered a perfect service and went the extra mile for their passengers.

Again a pleasure to experience such a fantastic inflight service.

The Arbus 320 family is equipped with an inflight entertainment system which consists of screens above every third seat row. After take off a film with news and information was shown followed by the most famous film in Aviation: "the map“.

No WiFi available.