Review, Swiss International, Berlin-Zurich, Business Class

Paul‘s Flight Report for

Swiss International Air Lines

operated by Helvetic Airways

Flight: LX969

BER - ZRH / Embraer E195 E2

Flight Time: 1 hour 5 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process:,

mobile

Security:

Lounge: N/A

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

, 20min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: no bags checked in

—-

= bad, a lot of work needs to be done

= not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

We checked in the day before on the Swiss Mobile App.

As we had no bags to check-in for this weekend trip, we could skip the check-in at the airport and went straight to security check.

Berlin Airport has a separate dedicated priority lane.

There was only a very short queue with a waiting time of around 3-4 minutes.

Security staff for Berlin was super friendly.

As not really much time left until departure we decided to stay to take a quick drink at a restaurant near the gate area.

As the flight got delayed, we were kept informed by messages from Swiss via the App as well as E-mail.

Staff at the gate was okay. Announcements were all prerecorded and so they were according procedures.

At the aircraft door we were greeted by a very friendly Senior Cabin Attendant.

The crew was super present and friendly whilst boarding.

Once everyone was on board, the crew distributed the water bottles as well as the refreshing towels.

Inflight:

The seats are very comfortable and also the legspace was ok. The Embraer E195 E2 has a. 2/2 seating configuration where Swiss leaves one seat empty in business class on each side, resulting in a 1/1 staggered seating.

Announcements of the cockpit crew were clear and understandable and so were the announcements of the Cabin Crew.

After take off, a cold snack was served. The meal was well presented and it was super delicious and tasty. They served a tomato salad with cream cheese, some cheese, a dessert as well as some bread.

The service was a little strange as the senior cabin attendant only had the meal trolley in the cabin and always had to go back to the galley for drinks.