Swiss Paris -Zurich Review

Before the Flight :

Check-in Process:

Security Check:

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality: , 30min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

WiFi: no WiFi

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: In Transit

—-

= bad, a lot of work needs to be done

=not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

As we are actually now starting our journey to Kenya here in Paris CDG we were at the airport super early.

The Lufthansa Group has a dedicated check-in area for all its members which is open all day. Never the less, we were not allowed to check-in 4 hours prior our flight and had to wait until 2,5 hours prior departure time. The agent standing in front of the queue was so unmotivated and rude. When asking the Supervisor why we were not allowed to check-in, he answered that they couldn't guarantee if the bags will make it as they aren't ready. Well that would maybe explain why many bags don't make their connection in Paris.

At other airports the Lufthansa Group asks you to be at the airport 4 hours in advance and here they aren't letting you check-in until 2,5 hours prior!

The Security Check... Oh well, the French would say "Quel bordel". Chaos multiplied by 100 paired with French arrogance and disinterest. Paris Aéroport - Charles de Gaulle (CDG) this was the worst security check I have ever seen during all my travels.

The agents had no idea what they did. There was basically no queue. The agents sent the trays with personal items and valuables (camera, phone, iPad) mixed with trays from other people that, at the other side of the screening machine 10 people were waiting for their trays. If you would send all trays of one pax less chaos. I traveled with the exact same backpack as in Zurich 6 hours ago. I did remove all liquids and my laptop as instructed and as I do always.

And by Murphys law my bag went to second inspection. The agent there was the most unfriendly and disinterested person I have seen in ages. She opened my bag, threw out things (yes threw, not take out) and conducted her tests. Then the bag and the items went a second time through the screening. So I had to run to get my bag as she send my photocamera and laptop a third time through screening.

You have no chance to keep an eye on your personal belongings as 3 trays with your items are all over the security check area. One in the machine, one with the agent and the 3rd one unattended with personal items on the belt between all other passengers.

Now multiply this scenario by 3 as around 30% of the bags went for second screening and add the regular pax to the chaos and voila.... Biggest mess I have ever seen, passengers without nerves as you don't know where your belongings are and the agents which get more and more rude.

I will definitely not recommend to travel or transit via Paris with this chaos.

As we continued our journey in Business Class we were able to go the lounge in Paris. I don't know what happened to the Lufthansa Lounge as the Lufthansa Group has contracted the "Le Salon by Sheltair" next to gate D56.

The lounge is nothing particular but ok to wait for your flight.

There were cold snacks available as well as some alcoholic and non alcoholic drinks.

Gate staff was present and that is about all to say. Announcement were not understandable and all they did was scanning boarding passes. For this flight, we had an open stand. So boarding by bus. It seems that this ground handler has never heard anything from COVID as they squeezed the bus completely full. We did not feel comfortable.

Cabin crew was present in cabin whilst boarding and greeted all passengers.

The crew handed out a water bottle and a refreshing towel prior take off.

Inflight:

The seats are very comfortable and have great legroom. The Airbus A220 is configured with a 2/3 seating configuration where the middle seat remains empty on the side with 3 seats and on the side with 2 seats only one will be occupied. This is the normal European Business Class almost all carriers are offering.

After take off, a cold snack consisting of an appetizer, cheese and dessert was served followed by a full drink service.

The food was super delicious and fresh and the quantity was definitely sufficient for a 1hour flight.

Such a big difference to economy. The welcome drink in Business is the full service in Economy.

The crew was very welcoming and did a great job. As the business cabin was almost full, they had quite some work. Nevertheless they took the time to interact with their passengers and made a top notch service.

No inflight entertainment system. The map was shown on the small screens throughout the flight.

No WiFi available..

All in all, an maaahhh, lets say ok flight. I know that they can do better.

They crew on board and the business class product were able to recover a little bit from the very bad ground experience.

It is sad and we know that for example the security check is not Swiss's fault but it leaves such a bad taste for the entire trip. A little different with the groundhandling company. Here Swiss or the Lufthansa Group could do lots to improve the service and customer experience.

Notes:

- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.

- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.

-If you are interested in more details, please send me a private message and I will be happy to share.