Swiss Zurich - Brussel Review

Before the Flight :

Check-in Process:

Lounge: closed

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality: 33 min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

WiFi: no WiFi

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: in transit

—-

= bad, a lot of work needs to be done

=not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

No queues at Check-in. Only every second counter used to provide enough distance. Agent was super friendly and efficient.

Very short queue at the security checkpoint with around 5 minutes waiting time only.

All Lounges closed at Zurich Airport due to COVID.

Gate staff was present but that was about it. Not really motivated or friendly.

Passport and Document Check prior boarding to check if all customers have all the necessary documents. Due to changes within the same day with entry regulations a big mess at the gate. Boarding started 10 minutes after the official departure time. Some of the delay was due to the late arrival of the incoming aircraft and the rest due to the chaos at the gate.

No priority boarding was conducted.

Inflight:

The seating configuration is 3/3.

Leg room on this Airbus 320neo is good and the seats are comfortable.

In Business Class the middle seat is kept empty for comfort reason.

Cabin crew was very pleasant on this flight. The purser was super friendly and helpful and interacted with the passengers. Same for the flight attendant who worked in Business. Very friendly, super attentive and helpful.

On this flight a cold snack was served together with a full drink service. The snack is fully sufficient for this 55 minutes flight. The quality of the food was delicious and fresh and the presentation was nice as well.

As inflight entertainment soley the map was shown on the screens.

No WiFi available.

All in all a good business class flight. Only minor changes on board as to pre covid time and no changes in Service.

A massive gap between business and economy now on board Swiss International short haul flights.

We would recommend Swiss after this short flight in Business Class.

Notes:

- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.

- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.

-If you are interested in more details, please send me a private message and I will be happy to share.