Swiss Hamburg - Zurich Review

Paul's 194th flight review for

Swiss International Air Lines

operated by Air Baltic

Star Alliance

Flight LX1057

HAM - ZRH / Airbus A220-300

Flight Time: 1hr 15 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process: N/A

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

, 4 min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: N/A, no bags checked

—-

= bad, a lot of work needs to be done

=not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

As we were travelling with hand luggage only, we bypassed the Check-in area and went straight to the security control

Very short queue and waiting times. Staff was friendly and okay.

As we arrived early enough at the airport, we had plenty of time to check out the lounge.

Thanks to our Senator status with miles&more we were able to use the Lufthansa Senator Lounge in Hamburg.

The lounge is very nice and offered enough seating space.

It is held in the typical Lufthansa lounge colors.

The choice of food and drinks were very good with a nice buffet and full bar.

They offered typical local dishes such as "Backfisch" and fish sandwiches.

The lady in the lounge, clearing the tables and cleaning was actually phenomenal. She did everything with a smile and was omnipresent.

Typical German chaos gate also here in Hamburg. There were 3 agents at the gate who left the motivation as well as the passion for what they do at home.

Announcements were way to silent and completely not understandable.

Boarding started 20 minutes after the indicated boarding time.

Priority boarding was conducted.

At the aircraft door we were greeted by the Purser and another flight attendant.

After boarding the crew distributed some water bottles as welcome drink.

Inflight:

Air Baltic's Airbus A220 fleet is equipped with a regular European Business Class with a 2/3 seating configuration where the middle seats remain empty in the row with 3 seats and only 1 seat is sold in the rows with 2 seats.

The seats were good and also offered enough legroom. Even they did not have a lot of upholstery, the seats were comfortable and compared to the Swiss own Airbus 220, Air Baltic also offers a headrest.

The cabin is equipped with mood lights and it is a complete other atmosphere.

The crew did not speak any German, so all German announcements were prerecorded ones. All English announcements were done personally.

The flight deck crew did some great announcements. Very clear and understandable.

The announcements of the cabin crew were good as well. Slow, clear and understandable.

After take off, a small cold snack was served. The snack consisted of a beetroot salad with some pulled meat, a apple crumble cream desert and a bread roll. The meat thing had a very strange taste.

Quantity wise, this was completely sufficient for a 1 hour 15 minutes flight.

However the pulled meat thing wasn't everyone's taste and I noticed that many passengers did not eat it and returned it almost untouched.

The Cabin Crew on this flight was friendly and efficient. There wasn't enough time to interact with customers and the language barrier does not help either.

The aircraft is equipped with the very small cabin screens over every seat row where they show the safety demonstration film and then during the flight the most famous film in aviation: "the map".