Review Swiss Business Class Warsaw - Zurich

Paul‘s 216th Flight Review

Swiss International Air Lines

Star Alliance

Flight: LX1349

WAW - ZRH / Airbus A320

Flight Time: 1 hour 35 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process: N/A

Security Control :

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

, 15min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: N/A

—-

= bad, a lot of work needs to be done

= poor, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

We checked in the day before on the Swiss App.

As we had no bags to check-in for this weekend trip, we could skip the check-in at the airport.

We arrived at the airport around 2 hours prior departure.

Warsaw Airport has a separate dedicated priority / Star Gold security lane.

There was no queue at all. Actually there was not a single person ahead of us. We could basically walk from curbside to the lounge.

Staff was polish friendly, efficient and helpful.

Lounge:

As we had enough time, we visited the LOT Polish Airlines business class lounge. They do have a small but very private section which is called Elite Club Lounge and the entry is for Gold Members or higher only.

This small lounge is much more quiet and has a more personal atmospher as the big business lounge.

The F&B product was good. They offer a very big variety of cold drinks, a. Full alcoholic bar and even a special vodka station.

The food buffet consistent of hot dishes, a salad bar, cold cuts as well as cold snacks. For such a small lounge the F&B selection was very good and tasty.

Gate:

Staff at the gate was okay. There was a priority boarding but they did not make any announcements. They yelled the boarding groups into the waiting passengers and that was it.

Even we got a push message and a email that the flight would be delayed, they started boarding almost on the original indicated boarding time.

Boarding:

At the aircraft door we were greeted by the senior cabin crew member (Maitre de Cabine) and another crew member. The crew was super present and friendly whilst boarding.

As the flight was completely fully booked, the seats were already equipped with a bottle of water and refreshing towels.

Inflight:

The seats on this Airbus 320 were comfortable and ok. They have seen their best times as some of them were really worn out

Otherwise Swiss offers the regular European Business Class on their Airbus 320 family with a 3/3 seating configuration where the middle seats remain empty.

Announcements of the cockpit crew were clear and understandable and so were the announcements of the Cabin Crew.

Inflight Service:

After take off, a cold snack was served. Honestly spoken this snack was one of the lower quality ones I have seen with Swiss in a long time.

Presentation looked very cheap and also the quality wasn't top.

I know that departing in the middle of the afternoon is difficult to cater for everyones taste.

But why not offer a nice Cake or Fruit Tart with coffee? I guess it would have been more appreciated.

The crew was super present in the cabin and offered drinks several times and always asked for refills before clearing.

The cabin crew once again amazing. The two crew members in Business Class worked hand in hand and they did an amazing job. Top customer service, attention to details and chatting with the guests. Especially the M/C went above and beyond.

Entertainment / WiFi:

The Swiss Airbus 320 family is equipped with an inflight entertainment system which consists of screens above every third seat row. On this flight, they only showed the most famous film in Aviation: "the map“ and the Information / Swiss News after take-off.

No WiFi available on this flight.

I still think Swiss has one of the best information systems on board prior arrival into their Home-Hub Zurich.

Around 15 minutes prior arrival they display the airport map, the arrival information of the current flight as well as all connecting flight instructions.