Swiss Zurich - Athen Review

General Impression:

Before the Flight :

Check-in Process: N/A, mobile check-in

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks: N/A, Economy

Punctuality: , 5minutes delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

WiFi: no WiFi

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

On the Ground:

We checked in with our mobiles and travelled with hand luggage only.

The Security Check Point was a disaster!!! The queue went out until before the boarding pass control. No one adhered to the 1,5 meter distance rules. People were queueing and pushing like pre-covid times. Waiting time was around 20 minutes! Didn't feel save at all.

What happened Zurich Airport ? You were our favorite airport concerning security check efficiency? The poor single airport guide was hopelessly over

Thanks to our Frequent Traveler Status with Swiss, we could use their Business Class Lounge.

The Lounge was super full and overcrowded. No space to sit.

The selection of Food and Drinks was very good. They provided freshly made pancakes and other breakfast items. There was almost no difference to pre-covid.

Our Gate was A51 which is a bus gate in the old part of the airport. The gate area was super crowded and full. Also here no adherence to any covid rules. Maybe you should use your whole infrastructure to be able to cope with covid rules and measures. You should close all the bus gates and maybe reopen Dock E instead?

Gate staff was present and boarding started at the indicated time.

Agent was friendly and interacted with the passengers. Announcements were ok. Priority boarding conducted.

Transportation to the aircraft was by bus. At least they didn't fill up the bus. Only around 30 passengers per bus ride.

Cabin crew was present in cabin whilst boarding and distributed antiseptic wipes.

Inflight:

The seats are comfortable and ok. The seating configuration is 2/3.

Leg room is really good on this Airbus 220.

The cabin crew on this flight in economy was super friendly and motivated. She was present in the cabin and interacted with the customers. She did the drink service by herself.

Announcements of the maitre de cabin /purser were shocking. She was yelling and screaming into the public announcement system that people did cover their ears. Her pronunciation in German and English was a disaster. People were laughing because it was that bad.

As inflight service on this 2hr 25min flight a single drink service was performed.

No snack / sandwich / peanuts nada....