Review Swiss International, Zurich - Berlin, Business Class
Paul‘s Flight Report for
Operated by: Helvetic Airways
Flight: LX976
ZRH - BER / Embraer E190-E1
Business Class
General Impression: 
Before the Flight :
Check-in Process:, mobile
mobile
Security:
Lounge:
Information:
Boarding @ Gate:
Staff @ these points:
Boarding in Cabin:
Welcome Drinks:
Punctuality: , 5min delay
, 5min delay
During the Flight :
Food presentation:
Food quality:
Drinks:
Service Procedure:
Amenity Kit: N/A shorthaul
Entertainment System:
Seat Quality:
Legroom:
Lavatories:
Cleanliness:
General Atmosphere:
Announcement Pilots:
Announcement Cabin:
Cabin Crew:
After the Flight :
De-Boarding:
Baggage Delivery: no bags checked in
—-
= bad, a lot of work needs to be done
= not good, you will be busy with corrections
= good & normal, nothing special
= high level, but the icing on the cake is missing
= topnotch, leave me here!
= Half a Point/sheep
—-
On the Ground:
I checked-in on my mobile via the Swiss App and we had no bags to be checked. So check-in was done in no time.
We were traveling during the morning departure peak hour, but once we arrived at the airport it took us less than 10 minutes from entering the airport building until we were in front of the
lounge.
There were no queues at the boarding pass control and a vers short queue at the security checkpoint.
Before heading to the gate we went for a quick coffee and a croissant to. The lounge. The choice of food and drinks was good as always. Delicious cold items as well as hot egg dishes were available for breakfast.
Our flight departed from an open parking position so we got a bus gate at Zurich Airport.
We arrived at the Gate 10 minutes prior the indicated time and they boarded already in the little waiting area.
So I can't say if they did priority boarding as everyone was boarded together and without boarding announcements.
Gate staff was okay. They did their job but otherwise nothing to write about.
At the aircraft door we were greeted by the Senior Cabin Attendant and the First Officer.
The seats in business class were already equipped with water bottles and refreshing towels.
It is so sad to see that Swiss has given up its own Water and Water Bottles and supports now the Coca Cola company with the Swiss Brand Valser.
Well Valser was/is most probably cheaper so they can save some money and like everything within the Lufthansa group when they can save money. It happened due to multiple customers wishes.
Inflight:
The seats are okay in terms of comfort and legroom. The Embraer of Helvetic Airways has much tighter seats and less legroom than the Airbus A220 of Swiss.
The Embraer has a 2/2 seating configuration. Positive to mention in comparison to AF/KLM is, that Swiss is only giving out 1 seat on business class and keeps the other one empty for more
space.
After take off, a cold snack was served accompanied by drinks.
The snack was very strange for the time of the day and it had nothing to do with breakfast.
The food was good, fresh and the quantity was definitely sufficient for a 1 hour flight. But as said the choice was super strange.
The Cabin Crew was super welcoming and friendly. He interacted with the customers and took the time to chat.
Announcement from the flight deck were very good. They were clear and understandable.
Announcements from the cabin crew were to fast and difficult to understand.
Unfortunately none of the cabin crew were German or Swiss.
The Embraer has no inflight entertainment system.
No WiFi available.
As we had no bags checked in for our flight, we did not have to wait for bags in Berlin.
All in all a good flight with Swiss operated by Helvetic Airways.
Good and friendly crew with a nice inflight product.
Notes:
- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.
- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.
- If you a jre interested in more details, please send me a private message and I will be happy to share.