Review Swss Business Class Zurich-Warsaw

Paul‘s 215th Flight Review

Swiss International Air Lines

Star Alliance

Flight: LX1348

ZRH - WAW / Airbus A220-300

Flight Time: 1 hour 40 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process:

Security Control :

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

on time

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery: N/A

—-

= bad, a lot of work needs to be done

= poor, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

We checked in the day before on the Swiss App.

As we had no bags to check-in for this weekend trip, we could skip the check-in at the airport.

We arrived at the airport around 1 hour 45 minutes prior to departure.

Today there was a rather long queue at the priority security check. People were waiting around 15 minutes as only one lane for priority was open.

The second lane which would have been for priority was closed as it was used by the special assistance. It seemed they were bringing bus loads of passengers and I countesd at one point 18 people for assistance of which maybe 3 were really in need.

Staff was very friendly, efficient and helpful.

Lounge:

As we had enough time, we visited the Swiss Alpine Lounge, our absolute favorite lounge in Zurich.

It is one of the nicest lounges of Swiss as it is not overcrowded and has enough seating space.

The F&B product is always very good. A nice buffet with cold and hot items as well as a full bar. They also have a living cooking station.

Food was very delicious and the staff also here was simply amazing and welcoming.

Gate:

Staff at the gate was friendly and priority boarding was conducted. Boarding started a few minutes prior the indicated boarding time.

Boarding:

At the aircraft door we were greeted by the senior cabin crew member (Maitre de Cabine) and another crew member. The crew was super present and friendly whilst boarding.

Once everyone was on board, the crew distributed water bottles as well as refreshing towels.

Inflight:

The seats are comfortable and ok. The regular European Business Class with a 2/3 seating configuration on this Airbus A220 where the middle seats remain empty on the side with 3 seats and only one seat given out on the side with 2 seats.

Announcements of the cockpit crew were clear and understandable and so were the announcements of the Cabin Crew.

Inflight Service:

After take off, a cold snack was served. The meal was very delicious and the food presentation looked good.

The tray consisted of a cold snack, fresh swiss cheese, a dessert as well as bread and butter.

The cabin crew was amazing. The two crew members in Business Class worked hand in hand and they did an amazing job. Top customer service, attention to details and chatting with the guests.

Entertainment / WiFi:

The Swiss Airbus 220 family is equipped with an inflight entertainment system which consists of mini screens above every seat row, where they show the safety video as well as the most famous film in Aviation: "the map“.

No WiFi available on this flight.

Arrival Services:

As we had no bags checked in, we can not comment on the baggage delivery in Warsaw.

Summary:

All in all a good flight with Swiss. Ground product at the airport was good and so was the Inflight service.

Crew was top and on the ball on this flight.