Paul‘s Hotel Review for
The Westin Zagreb

General Impression: 🐑🐑🐑🐑

Details:
Check-in / Check-out
Check-in Process: 🐑🐑🐑🐑🐑
Check-out Process: 🐑🐑🐑🐑🌿
Concierge Service: N/A
Staff @ Front Desk: 🐑🐑🐑🐑🌿

Room / Bathroom
Bed, quality of sleep: 🐑🐑🐑🐑🐑
Bathroom, Shower: 🐑🐑🐑🐑🌿
Room Atmosphere: 🐑🐑🐑🐑
Cleanliness:🐑🐑🐑🐑

Food & Beverage
Breakfast: 🐑🐑🐑🌿
Bar: 🐑🐑🐑🌿
Restaurant: N/A
Lounge: N/A
Staff: 🐑🐑🐑🌿

Paul‘s Mix
Pool, Spa: 🐑🐑
Hotel Location: 🐑🐑🐑🐑🌿
Mojito Rating 😜: 🐑🐑🌿
General Customer Care: 🐑🐑🐑🐑🌿
Staff attitude, responsiveness: 🐑🐑🐑🐑

—-
🐑 = bad, a lot of work needs to be done
🐑🐑 =not good, you will be busy with corrections
🐑🐑🐑 = good & normal, nothing special
🐑🐑🐑🐑 = high level, but the icing on the cake is missing
🐑🐑🐑🐑🐑 = topnotch, leave me here!
🌿= Half a Point/sheep
—-

The hotel is located almost at central downtown.
Lots in the vicinity can be reached by feet.(shopping center, restaurants & bars, museums and most of the famous sights)

The check in was very professional, friendly and super fast.
Check out was the same way.
The front office staff was really nice.

The room is nice and has a nice atmosphere. The interior is in good shape and they care for details. I got a room with a funtastic view over the city.
The lobby and all public areas were renovated recently and look great.

The house keeping is simply great. I did a few nights the green choice.
It is the first property which sticked completely to the procedures of that program. Every day the rubbish bins were emptied and the water bottles replaced.

Breakfast was great in quality and choice. Unfortunately every day between 6:30 and 8:00 they had 4-5 busses of tour groups and you had no chance to enjoy your breakfast in a quiet and pleasant atmosphere.
It was always full, loud and hectic and the buffet looked like a war zone.
If you can go for breakfast around 9:00AM

The Diana Bar is nice and has a terrace were you can enjoy snacks and drinks from early to late hours. I had one of the best club sandwiches ever.

For all gym and spa freaks unfortunately not so good news in this property. The Hotel gym is small, old and rather worn out.
The pool and real gym is from an other company and open to the public. It is no place to relax or hang out.

All in all absolutely great customer service in a great property.
The quality of the hotel and its staff is top.

I would definitely recommend this hotel for future stays and will come back myself.