Protea Fire&Ice Durban Review
Paul‘s 149th Hotel Review for the
Details:
Duration of stay: 1 night / prior Safari
Check-in / Check-out:
Check-in Process: 
Check-out Process:
Concierge Service: N/A
Staff @ Front Desk:
Bonvoy recognition:
At Check-in:
In General:
Posting of points & nights:
Room / Bathroom:
Bed, quality of sleep:
Bathroom, Shower: 
Room Atmosphere:
WiFi / Internet:
Housekeeping general:
Cleanliness:
Food & Beverage:
Breakfast:
Bar:
Restaurant: N/A
Lounge: no lounge
no lounge
Staff:
Paul‘s Mix:
Pool, Spa:
Hotel Location:
Mojito Rating 
:
:
General Customer Care:
Staff attitude, interaction and responsiveness:
Social media interaction:
—-
= bad, a lot of work needs to be done
=not good, you will be busy with corrections
= good & normal, nothing special
= high level, but the icing on the cake is missing
= topnotch, leave me here!
= Half a Point/sheep
—-
Finally back at this amazing property and home away from home in Durban.
General Info:
The hotel is located north of Durban in the Umhlanga Ridge area. There are many restaurants and shops around the hotel which can easily be reached by foot and also the big shopping mall is
just next to the hotel.
There is no public transport so you will need a rental car to move around.
The Hotel has a Total of 205 rooms including suites.
Check-in:
Check-in was like coming home.
The agent remembered us and warmly greeted and welcomed us with open arms. She did a top notch and super amazing service.
She was interacting with us and we.had to chit chat both ways to exchange news how everyone was doing.
Everything was done exactly according procedure.
We felt simply wow and it definitely was like coming home.
Check-out:
Check out was fantastic too.
Staff at frontdesk was always helpful and friendly.
Everytime we passed the frontdesk they always had the time for a chat and or asked if everything was okay.
Marriott Bonvoy Recognition:
The Hotel adhered to all Marriott Bonvoy procedures and all benefits received automatically.
At check-in they asked which benefit (points or breakfast) we would like to have and they upgraded us to the most beautiful one bedroom executive suite.
When getting into the room there was an amazing welcome gift in form of a fruit/snack platter in the room together with a handwritten card from the GM.
Eligible nights and points:
The nights and the ponits were credited correctly to my account but it took 9 days until they were on my account.
Room/Suite:
The entire hotel still is in amazing shape and the team and maintenance does an amazing job in keeping up the property.
The Theme they have chosen throughout the entire property is beach / surfing.
The one bedroom executive suite we got is absolutely fantastic in size and has a now a wowww atmosphere. Compared to our last stay in exactly the same room, they have upgraded them in the
meantime. And wowww, what a transformation to the positive with a few changes.
(have a look at the pictures from our last stay in 2022 on our homepage www.paulthesheep.com to compare the positive change of the suite)
It is held in blueish colours with lots of wood and many small and bigger surfing accessories. The room felt super comfy and the huge ceiling to floor window let in a lot of light. The room
has a balcony over the full length where you can see the park opposite.
They have now added a carpet in the living room together with additional seating options and there is new decoration elements in the room and some furniture has been exchange and walls
painted or new wallpaper.
These changes make such a huge positive impact. Wowww.
Careful the rooms facing to the street are really noisy, so if you want to have a more quiet one you can ask for one facing the Courtyard.
Bathroom:
The executive suite has 2 bathrooms. One is equipped with a shower and bathtub and the other one with a shower only. The bathrooms are modern and both have a rainfall shower with awesome
pressure.
Housekeeping:
Housekeeping does a great job and the rooms were always tidy and impeccable clean.
Turn down service was done as well.
F&B:
The bar has a great atmosphere and super friendly and efficient staff. Also here they have made some changes and updates. The old unstable rocks as tables are gone.
It is a very modern and inviting bar.
Breakfast is served in the Restaurant on the first floor. It was again simply amazing.
The choice and quality of food is great. The presentation is done with love and the staff is top.
What we liked most, all egg dishes are prepared fresh for each guest, including scrambled eggs. The waiting staff does their job with passion and pride, they are super welcoming and friendly.
As we went out for dinner, we didn't try the restaurant this time. Also here they have done some upgrades and there is new decorations in the restaurant and they used a new colour for the walls.
Executive Lounge:
No Lounge at Protea by Marriott Hotels
Pool / Spa / Gym:
The pool is rather small but fully ok for a city property. There are enough sunchairs and other options to relax around the pool.
Social Media:
The property is active on Facebook and Instagram and they do post and re-post content.
They also do interact with followers on Instagram. No interaction on their Facebook page.
Summary:
All in all a fantastic and top notch stay. Fantastic hotel hardware with a modern and a great atmosphere.
The treasure of this hotel is the fantastic staff. Absolutely amazing people which offer a fantastic customer service.
We can fully recommend to stay at this property.
Notes:
- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.
- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.
-If you are interested in more details, please send us a private message and I will be happy to share more information and pictures.